OpenLogic has announced what it claims is the first program to provide consolidated, commercial-grade support across a wide range of open source products by tapping the open source development community for enterprise support.
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Through its Expert Community OpenLogic will pay qualified experts within the open source development community to provide in-depth support for open source products.
OpenLogic currently offers enterprise support for more than 150 certified open source products. The company will continue to handle tier 1 and tier 2 support, while using the OpenLogic Expert Community for help in resolving more complex issues.
Additionally, OpenLogic will manage enterprise issues through the entire process to resolution, a facet that it is confident will provide enterprises with the commercial-grade service levels they require.
At present, the OpenLogic Expert Community has experts representing more than 50 leading open source projects, including Apache HTTP Server, Ant, Hibernate, MyFaces, Spring, Struts and Tomcat. To qualify as a member of the OpenLogic Expert Community, individuals must have 'committer' status (enabling them to update source code for an open source product) or must be referred by a committer for one of the open source products supported and certified by OpenLogic.
Interested open source developers can visit www.openlogic.com for more information.