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Middleware will give ATMs wider functions

Cliff Saran

Nationwide is rolling out a middleware platform to simplify the deployment of applications across its automatic teller machines, kiosks and bank teller systems.

Mike Humphreys, head of technology development at Nationwide, said each make of cash machine and kiosk the society operates requires its own software. This has made it difficult to deploy the same application across every machine.

The building society is now deploying middleware from Scottish software house Kal to allow the same application to run on different machines. The software will be run across Nationwide's 2,300 ATMs and 6,000 branch teller stations.

"We expect to complete in 18 months," said Humphreys.

Humphreys outlined the benefits of the middleware. "We can have one platform to work with. We can build a customer service application once and deploy it across different channels." For instance, using a kiosk or ATM to access services previously only available via internet banking services.

The deployment is part of Nationwide's Open Software Initiative, which aims to rationalise common business functionality across all its customer channels including tellers, ATMs, call centres and online banking.

Nationwide plans to offer a web service that will allow customers to use a single card to access the services used in internet banking - such as displaying information on all accounts, transferring money or paying bills - via a kiosk or ATM.

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