Following the installation of a hosted Microsoft Exchange platform from Hosted Services, Trinity Financial is giving its staff access to e-mail, diary and address book functions while on the move.
The implementation of a hosted solution was triggered by the experience of companies wanting to give their staff mobile access to their e-mail but were put off by the financial and management costs involved.
Trinity is a family run business providing independent financial advice. Before the implementation of the Hosted Services solution, Trinity was relying on a POP3 system for sending and receiving e-mails.
However, running a business on a single dial-up e-mail account was almost impossible. It was slow and unreliable and affected productivity levels. In addition, there was no virus protection.
Trinity was then hit with a virus which erased all client records. As a result, an independent IT consultant was employed to clear the virus and obtain three months worth of back-up information. This costly two-week retrieval period, resulted in an adverse effect on customer service levels.
Trinity then turned to Hosted Services. The implementation of a hosted Microsoft Exchange solution for London’s Trinity office has enabled executives to send and receive emails whilst on the move using HP iPAQs and O2 XDA devices.
Jeff Moores, director at Trinity Financial, said: “By outsourcing our communications to Hosted Services, we no longer have to deal with the daily headaches of running an email service. Hosted Services manages everything, including automatically upgrading the software, running the virus scans and providing back-up services – all for a monthly cost of £15 per user.”
This article was part of Computer Weekly's enterprise mobile business channel, sponsored by Nokia
This was first published in June 2004