Reuters has deployed Fast's Adaptive Information Warehouse search engine to enable subscribers to its 3000Xtra market data service to search data more effectively.
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The global information provider, which launched the service last week, previously offered only coded database queries to its customers to perform searches. This approach could not accommodate the free-text queries that are used to query search engines.
Ray Tomkins, search architect at Reuters, said the new system could run both free-text queries and database queries. Since its launch, the number of helpdesk calls relating to finding information has fallen.
Tomkins admitted that, under the old system, if you didn't know all the codes it could be very difficult to find information.
He said the Fast Adaptive Information Warehouse offered a new approach to business intelligence by not only allowing users to search and navigate data more intuitively but by displaying results without the need for predefined reports.
Link to Fast