Value fashion group Peacocks is reaching the end of a two-year £6m project to deploy a new electronic point of sale (Epos) system.
Peacocks has gone live with JDA Win DSS Epos software on new Wincor Nixdorf tills at 362 of its 430 stores, with the roll-out scheduled for a September completion.
By upgrading to the new system, Peacocks has reduced the time that its in-store employees devote to routine administrative tasks. Peacocks said that this would allow it to redirect its employees to customer-facing tasks.
The Epos system has been rolled out by IT services company Vista Retail Support, which has a three-year contract to complete and maintain the system.
Peacocks already uses JDA’s promotion planning tool at its head office. However, it is also using a 20-year-old proprietary application as its merchandising system – every retailer’s most important system.
The company’s group operations and development manager Mark Webbley said, “We get a lot of benefits from having an in-house development team; we get exactly what we want. If we were to buy an off-the-shelf package, we may only get an 80% fit.”
The new Epos system has enabled Peacocks to deploy an anti-fraud application from Innovetra, and also enables it to deploy business intelligence if it wants to.
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This was first published in July 2006