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ISDN charges force London Transport to source ADSL



Antony Adshead

E-mail outages and astronomic ISDN line bills from previous suppliers have forced London Transport Property (LTP) to...



Antony Adshead

E-mail outages and astronomic ISDN line bills from previous suppliers have forced London Transport Property (LTP) to source both its ADSL connection and Internet provision from one company.

LTP has struck a deal with Digital Exchange after a series of problems with its Internet service provider Direct Connection. The property firm's domain name became "untagged" - meaning its domain name ceased to be recognised - resulting in e-mails being lost.

Direct Connection admitted its mistake and gave LTP three months free e-mail hosting, but it was not enough to save the relationship.

LTP recently shifted to Digital Exchange's ADSL after astronomical ISDN costs had become unbearable and it decided to move its e-mail/Internet service to the same provider.

Mike Gray, IT manager at LTP, said ADSL had already resulted in cost savings in both bills and productivity and that installation had been disruption-free.

"The bills for the two BT-supplied ISDN lines were horrendous - something like £2,000 a quarter. The ADSL lines are unmetered and cost £200 per month," said Gray.

The ADSL roll-out took place at LTP's central London offices, where 120 employees use the Internet to check property database Web sites such as EGi and Dun & Bradstreet.

Gray said the organisation was now able to budget more predictably with the knowledge that bills will not fluctuate and that ADSL had upped productivity.

"Previously it would take forever to send and receive large files and to obtain online information, which meant wasted staff time. ADSL is unbelievably quicker in comparison," said Gray.

After looking around at availability data from several suppliers, Digital Exchange was chosen.

Gray presented a cost analysis to his finance director, whom he said "couldn't refuse" after seeing the projected savings.

London Transport Property is a separate division of the London Transport Executive that manages London Underground's property.

This was first published in October 2000

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