ING Direct has completed "its most complex IT project to date" using an onshore and offshore programming team from Capgemini to support the bank's move to become a mortgage provider.
The bank's first foray into mortgage lending came after 18 months of development work. Paul Coad, the Capgemini account director responsible for the project, said the bank wanted the application developed quickly, so a Mumbai-based Capgemini team of 65 moved over to the UK to work alongside ING's project team.
The application developed integrated IT systems using a service oriented architecture based on Java and XML.
ING said the aim was to provide customers applying for mortgages - by phone or online - with a simpler and faster experience.
Previously, ING Direct only offered saving accounts. An ING Direct spokesman said, "It is massively more complex to offer mortgages compared with saving account and involves links to the Land Registry and solicitors."Comment on this article: email@example.com