Korean car giant Hyundai will give customers improved product information and delivery with the development of an IT system that allows its dealer network to order cars directly from the factory.
The enterprise application, based on JD Edwards' Oneworld software, will hold car inventory information, order status and account details for Hyundai dealers.
The car maker aims to develop the supply-chain integration side of the project at its High Wycombe, Hertfordshire, head office by November.
The Web-based system will integrate information directly with manufacturing facilities in Korea. The second phase of the project will connect the Oneworld application to the dealership network and is due to be completed early in 2001.
The system, which includes Lotus Notes, replaces several vehicle management systems from specialist supplier Global. The Lotus Notes implementation is being tested by six Hyundai dealers and will be rolled out in September.
Hyundai is upgrading its existing IBM AS/400 620 server to the Model 720 IBM AS/400 to run Oneworld across its network of 160 dealers and at its head office. Lotus Notes, running on a second AS/400, will provide e-mail access to Hyundai dealers through an extranet, allowing dealers to obtain brochures, photographs and text documents.
Don Aitkenhead, systems director at Hyundai, said, "At the moment [car order] information isn't easily available to dealers as our systems are not easily integrated."
A single browser-based user interface running on Windows 95-based PCs from IBM will provide dealers with access to Oneworld and the Lotus Notes extranet. A dial-up managed network through Cable & Wireless is used to connect to the Hyundai system.
The software, being built at Hyundai with consultants from JDEdwards, will order the car from the factory in Korea and then track the order from the time the car arrives in the UK.
The new system will pave the way for customers being able to order a car directly from Hyundai's Web site.
This was first published in June 2000