Feature

How Yorkshire Water taps into Openview to improve IT infrastructure management

Yorkshire Water decided to concentrate on improving the management and security of its corporate network after completing a £28m IT programme to join together disparate IT systems in order to solve customer service problems. The project has just gone live after a six-month implementation.

After installing a new call management system and an SAP-based core works management solution, the company decided in May to implement a network management system to tightly manage bandwidth and employee usage and so allow Yorkshire Water to stay on top of internet-based security threats.

Its goal was to develop a highly resilient and robust IT infrastructure that could automate as much of the network health monitoring process as possible. Where practical, an alert system was needed to intercept potential problems at the earliest stage.

After researching the network management market and running a tendering process, Yorkshire Water decided to deploy HP's Openview management suite across its entire IT infrastructure at its Bradford headquarters, as reported in last week's Computer Weekly.

"We chose HP and the Openview suite as the company had an excellent understanding of our needs and better overall breadth of management capabilities," said John Beard, Yorkshire Water's IT operations manager.

The company built a network management system to support end-to-end management of its IT infrastructure, servers, storage and critical applications.

Openview gives Yorkshire Water support staff real-time information about the operational status of key IT services. It also provides automatic notification of service outages via e-mail and pager, allowing action to be taken before a problem escalates.

Automated management reporting avoids the need for IT support staff to perform routine maintenance tasks. And a drill-down capability allows staff to fix problems remotely, saving time and resources and increasing responsiveness.

Openview also creates scheduled, web-based service level reports, allowing Yorkshire Water to demonstrate to its users the levels of network performance provided.

Ian Curtis, enterprise marketing director at Hewlett-Packard, said, "We have worked with Yorkshire Water to create an adaptive environment that serves its business needs and allows it to respond quickly to issues as they arise."

The utility company provides water and sewerage services to 1.7 million households and 140,000 businesses. It also collects, treats and distributes approximately 1.24 billion litres of drinking water each day.

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This was first published in December 2004

 

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