Forrester’s quarterly outsourcing survey identified more outsourcing contracts than ever before in 2005 — it recorded 305 separate contracts.
The UK stood firm at the head of the outsourcing league. Government and public sector activity growth was the single most notable feature of the year, with contract numbers up and aggregate deal value vastly increased; UK central and local government took the lion’s share.
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As in 2004, about two-thirds of the contracts signed were new deals, but they had a higher average contract value in 2005. The number of deals for five years or less increased to about 70% of all deals. Because of this, and because many contracts clustered toward the bottom of the deal value range, most service providers had to work hard to build bookings success.
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