End-user computing expectation management: Create road maps to succeed

Road maps provide a way to manage and prioritise end-user demands

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IT organisations typically manage end-user expectations defensively. Road maps provide a way to proactively manage and prioritise end-user demands; identify architecture, infrastructure, and security dependencies; manage IT operations and service delivery; and provide linkage to end-user licensing discussions.

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This was last published in July 2004

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