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Case study: University of the West of England deploys Alcatel-Lucent’s VoIP

The project, led by Alcatel-Lucent Business Partner South West Communications Group, involved migrating UWE to a dual IP/TDM environment, connecting seven different campuses with IP-based voice and collaboration. The University also plans to install several departmental contact centres, and to extend the combined Alcatel-Lucent solution to all 4,000 UWE users over the next few years.

The project, led by Alcatel-Lucent Business Partner South West Communications Group, involved migrating UWE to a dual IP/TDM environment, connecting seven different campuses with IP-based voice and collaboration. The University also plans to install several departmental contact centres, and to extend the combined Alcatel-Lucent solution to all 4,000 UWE users over the next few years.

In order to reduce the cost of circuit rentals, Bristol based UWE has deployed a VoIP solution with the Alcatel-Lucent OmniPCX Enterprise IP-PBX phone system supported by Alcatel-Lucent’s OmniVista network management platform.

Users have been equipped with Alcatel-Lucent IP Touch handsets to enable IP call features, while the system supports a number of DECT handset users on a single site.

This was first published in April 2011

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