The problem lies in his claims that one of Palm’s official accessories, a “hard silver case” which he bought to protect the device when in transit, has had a corrosive effect on the organiser. John Murdoch, an e-commerce developer at Scottish Enterprises, claimed he bought the device less than six months ago. “In March, I noticed small white pockmarks began to appear on the metal device itself,” he recalled and, although it still works, it is cosmetically inferior. Having contacted Palm’s technical support centre in Dublin, he was initially told his unit would be replaced. But when he informed the Palm member of staff that he suspected the hard case “had something to do with the corrosion”, he was told a replacement could not be offered. The reason given was that any product damaged by an accessory would no longer be covered by the limited warranty. “If you’re considering a device like this, be very careful about the accessories and the impact they have,” Murdoch warned. A spokeswoman for Palm claimed it was investigating the problem but said it had never received any queries concerning products in the series before, adding it was unsure “if the case is to blame or not”.
This was first published in June 2000