Best-shoring drives call centre growth


Best-shoring drives call centre growth

UK firms are replacing domestic call centres with a mix of nearshore and offshore centres in a bid to drive down costs.

Rather than simply relocate contact centres to one area, the Datamonitor report, ‘The Future of Outsourcing’, finds companies are picking and choosing their locations across the globe.

This “best-shoring” approach - matching specific requirements to different locations - means companies have far more flexibility in the way they deal with customers.

In practice, that could mean locating the bulk of low to mid-level customer care in offshore locations such as India, while keeping the high-end, value add work closer to hand in the Czech Republic or Egypt.

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

This was first published in September 2006


COMMENTS powered by Disqus  //  Commenting policy