UK e-business gold award
Computer Weekly is delighted to announce Holiday Autos as the winner of the UK E-business Gold Award. Judge Patrick Bossert, head of e-strategy, comms and content sector at KPMG Consulting, said, "The management team is just buzzing with what the company has achieved - we loved their enthusiasm. Despite being in the badly-hit leisure sector this business is growing fast, mainly thanks to the management who have been brave enough to re-invent the business and take it into the world of e-commerce. The company has forged some excellent alliances with travel sites, and has made paperless booking a reality in the car rental industry."
E-file access is an online application that allows Donns' clients who are bringing a personal claim open access to their case file via the Internet. The service aims to cut through the air of secrecy that surrounds the legal profession , thereby enhancing customer service.
E-recruitment and training award
Zynap's workforce management software comprises three core solutions - hire, deploy and retain. The package helps to manage CV and job vacancy information to aid initial recruitment and the deployment and retention of key staff. Competitive advantage is gained through being able to match full job requisitions to CVs (as opposed to key-word searches).
City Hospital NHS Trust, Birmingham
Rapport, an online appointments booking system for GPs, has helped to cut patient referral times from two weeks or more to two minutes. The electronic information management system allows GPs to book appointments directly into consultants' diaries in 11 clinics. Currently, there are 47 practices booking 340 appointments or referrals a month.
InsurE-com was the first company to deliver real-time distribution of and immediate access to insurance data over the Internet. The company supplies free software and systems to firms in the insurance supply chain, earning revenue by taking a cut of every transaction conducted through its systems.
Supply chain management award
The Compact scorecard scheme set up by supermarket chain Sainsbury's is part of the company's drive to reduce supply chain costs by £150m in three years and improve online business planning in line with its initiative to achieve seven years' business growth in three. The scorecard system, based on Lotus Notes technology, is an online business planning tool for use by the retailer's suppliers.
Virgin Wine Online
Virgin Wine's Web site aims to help customers discover new wines from around the world. But this is not all. It also provides a personalised service that allows customers to provide feedback on wines as well as receiving recommendations. Customer interaction is a key function of the site. The site is totally dynamic and uses a rules-based approach to show different content to different groups.
E-business start-up award
By using mTicket, Britain's 10,000 cinemas, clubs, theatres and sports venues can sell tickets right up to curtain-up by having the ticket sent direct to the customer's mobile phone. mTicket boasts two application service products: mTicket Push - which has been developed for companies that sell tickets online or through a box office; and mTicket Pull - a sales channel to entertainment venues, ticketing merchants and promoters.
SME e-business award
It is a testament to the strength of Holiday Autos' online offering that the Internet now accounts for one-third of the company's business transactions. Its site currently attracts 350,000 visitors a month, generating sales of £2m a month, after an initial outlay of just £250,000. Some of these transactions stem from enquiries through interactive digital TV - Holiday Autos was the first travel company to offer fully transactional iDTV bookings.
Secure e-business award
Nationwide Building Society
This year's new award goes to Nationwide Building Society. Its mobile Internet banking service was the first in Europe to be optimised for the smaller screens of PocketPC PDAs. The judges praised Nationwide's "clearly evident security" and said, "It is good for engendering consumer confidence, and is some of the most robust we have seen to date."
E-business design award
Holiday company First Choice Group has designed a Web site that enables the public to purchase its products and services online. The site provides a customer-facing interface that allows users to search a vast database. A major challenge was developing a site that would sit on its existing legacy booking system while providing visitors to the site with a hassle-free experience.
Knowledge management award
United Utilities' incident management knowledge exchange brought the concept of knowledge management to the Liverpool-based company. The intranet provides a knowledge sharing tool for those involved in dealing with major incidents such as floods and power failures. When an accident arises information is logged on the intranet, saving the incident manager from having to tell all those involved individually.
Mobile e-business award
UK clubs, theatres, cinemas and other entertainment venues now have a direct connection to the UK's 40 million mobile phone users. Consumers can have tickets sent directly to their mobile phones in the form of SMS messages.
This was first published in November 2001