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Have service assurance tools finally come of age?
This article is part of the November 2011 issue of IT in Europe
Here’s a concept: Whether or not a specific link on your network is healthy is the least of your worries. In fact, service assurance (SA) vendors warn that networking is only a tiny fraction of what can go wrong behind an application, yet poor user experience still falls at least partially on the shoulders of the networking team. That’s where SA tools come in. SA tools monitor across IT infrastructure and report into a single console where the information can be analysed to track both the root cause behind poor application performance and troubled end-user experience. The idea is to take monitoring completely away from specific infrastructure elements, such as networks, storage, servers, virtual machines and databases, and instead examine the interdependencies among these systems. “The problem is not just the network or the servers; it’s that and everything in between,” said Steve Shalita, vice president of marketing at management and monitoring company NetScout. Multi-tiered applications, for example, depend on a collection of ...
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Features in this issue
Application awareness is emerging on firewalls and WAN optimization devices,but efforts fall short of a network-wide strategy,especially at Layers 2 and 3.
Vendors have long promised that service assurance tools could monitor across IT systems, but they've always fallen short. Are these tools finally growing up?
News in this issue
Where evolving concepts come together
Network and application monitoring tools have helped a London high school control an unwieldy network and avoid going over capacity in a newly virtualised environment.