In the current climate, service organizations need to have
ultimate customer satisfaction and retention. From your customers
perspective this means the right person turning up, with the right
tools and at the right time.
Get this right and it’ll set any service business ahead of the
crowd. It’s a cliché’, but look after the customer and they’ll look
after you.
That’s why ClickSoftware and Computer Weekly have come together
to produce an executive overview to help provide you with the
information you need to turn your service business into a profit
centre.
In addition to an overview of ClickSoftware’s
ServiceOptimization Suite, read about Konica Minolta’s journey to
achieving service excellence. Brent Mayo, Customer Support Manager
at Konica Minolta talks in detail about the drivers behind Konica
Minolta’s decision to select a solution that manages their mobile
workforce, and the subsequent ROI they have recorded since
implementation.
This executive overview will outline the current landscape
regarding customer service technology and will demonstrate how
to:
- Close the gap between field service teams and service
centres
- Drive operational improvement and tangible ROI over the next 5
years
- Improve service and drive business benefit
- Build strategies to beat the recession