HSBC has selected a Nortel
unified communications system for its London headquarters at
Canary Wharf as part of a global UC pilot.
The system will support global HSBC collaboration, increasing
the speed and efficiency of the bank's staff.
The UC platform will initially be used by 1,000 executive staff
in London and will eventually be extended to more than 50,000 users
across HSBC's operating areas in North America, Europe and Latin
America.
HSBC said it selected Nortel for the maturity of its
unified communications products, its cross-platform voice and
video integration, and its ability to introduce UC capabilities
into a range of existing HSBC application systems.
Nortel will use the technology to enhance existing HSBC business
and support processes with dial-by-name, click to video, click to
conference and other UC functionality accessible from desktops,
laptops, BlackBerry devices and mobile phones.
"It is increasingly important to be able to use the skills and
talents of a corporation's worldwide management team as a single,
united resource," said Tim Cureton, group head of
telecommunications at HSBC.
"Our unified communications solution is aimed at joining-up the
decision-makers within our company globally and placing the control
and convenience of their personalised communications environment in
their hands," he said.
"Orientating voice, video and text communications around the
user - and not as it was with the user around the technology - is
key to operating as one HSBC and increasing our competitive
advantage on a transnational scale. By working with Nortel we have
been able to start realising our goal of an integrated single
executive communications infrastructure."