Successful management of Cisco'sVoIP demands a confident, proactive
approach. Network managers armed with trusted research, vendor
support and a comprehensive management strategy based on a
lifecycle approach will bypass uncertainty and ease manageability
of the
Cisco enterprise VoIP platform. This guide will help voice and
data pros map a plan to the right combination of software and
services within theVoIP managementcycle.
CONTENTS
Cisco VoIP requires proactive management
VoIP management: Required management tasks
VoIP management lifecycle
Selecting a VoIP solution
Enterprise VoIP management solutions
Recommendations and summary
About the author:
Zeus Kerravala is senior vice president of Yankee Group's
infrastructure research and consulting. His areas of expertise
involve working with customers to solve their business issues
through the deployment of infrastructure technology solutions,
including switching, routing, network management, voice solutions
and VPNs.
Before joining Yankee Group, Kerravala was a senior engineer and
technical project manager for Greenwich Technology Partners, a
leading network infrastructure and engineering consulting firm.
Prior to that, he was a vice president of IT for Ferris, Baker
Watts, a mid-Atlantic based brokerage firm, acting as both a lead
engineer and project manager deploying corporate-wide technical
solutions to support the firm's business units. Kerravala's first
task at FBW was to roll out a new frame relay infrastructure with
connections to branch offices, service providers, vendors and the
stock exchange. Kerravala was also an engineer and technical
project manager for Alex. Brown & Sons, responsible for the
technology related to the equity trading desks.