uSwitch.com,the
website that specialises in helping users lower their utility
bills, has begun usingTeaLeaf CX, a tracking
tool to optimise website performance.
uSwitch.com hopes TeaLeaf CX will enable it to improve the user
experience and increase conversions of consumers searching for the
best utility, financial services or communications services
supplier to suit their requirements.
TeaLeaf CX is designed to provide website managers with an
understanding of all transactional processes. This will help
uSwitch.com resolve issues and maximise customer satisfaction with
each switch.
Narisa Wild, head of user experience at uSwitch.com, said the
tool will help uSwitch to manage customer experience and make
ongoing improvements across its website.
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