Homeserve GB is upgrading its call centre software to
give sales and customer support staff workflows that better match
business needs, plus more relevant information to handle customer
queries.
The firm, which provides insurance-paid home emergency call-out
services and repairs, is installing software from Corizon that will
also interface with legacy applications to allow call centre staff
to access all relevant systems from a single desktop dashboard.
The software will be rolled out to 250 users at the company's
West Midlands headquarters over the next three months. Integration
with Homeserve's IP telephony system will be managed by specialist
supplier Sabio.
Dean Cutler, Homeserve's head of operations, said, "The Corizon
technology gives us the scope to deliver a customer contact system
that allows our agents to be more effective."
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