Customer
relationship management (CRM) software is the fastest growing
segment in the enterprise application market, propelled by the
success of hosted services.
It shares the
number one spot with human capital management (HCM), according to
AMR Research. Both sectors are enjoying 10% growth, while
enterprise resource planning (ERP) in comparison is limping along
with 3%.
“Customer
management applications may be returning to their glory days.
Software-as-a-service is on fire, making sure that strong overall
growth continues for the next several years,” says Rob Bols,
research director at AMR Research.
While SAP is
hanging on to its leadership spot in the CRM space, followed by
Oracle, software-as-a-service poster child salesforce.com nips into
the top five and is expected to grow 52% in 2006.
Oracle has pipped
SAP to pole position in the HCM market.