Businesses could be losing productivity because staff do
not understand how to use Microsoft Office applications, tests have
shown.
An analysis of the results of more than 4,350 online tests
carried out by the ms-iq.com website revealed that the most
frequent score was six right answers out of 15. The website allows
users to test their Microsoft Office skills anonymously.
Andy Brown, who created the test website, said, “This is not
much higher than someone choosing random answers would achieve –
many people must be struggling to complete relatively simple office
tasks and this could be impacting a company's bottom-line.”
The results showed that 86% of users answered between three and
nine out of 15 questions correctly. But just 90 of the thousands of
people tested managed 12 or more correct answers and only one
person scored top marks.
Brown said, “In fairness to those taking the tests, many are
simply presented with a PC, with preinstalled software, without
manuals and receive little or no training at all. Many fear
treading outside their comfort zone or are simply not given time to
train.
“Sadly, this means many companies are losing the opportunity to
improve the return on their investment through better
productivity.”
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