Siebel Systems has released new versions of its software
for customer self-service and e-billing.
The web-based products - Siebel Self-Service for Cards and
Siebel Self-Service - are designed to allow companies to manage
every aspect of their customer service relationships, while cutting
operational costs by reducing the number of times a customer has to
ring a call centre about bills.
Siebel Self-Service for Cards allows card issuers to offer a
complete online self-service solution to consumers and commercial
cardholders, according to Siebel.
The solution includes online self-service, e-billing, spending
analysis and case management capabilities, including electronic
statement delivery, multiple years of statement archiving, and
instant enrolment as well as recurring, scheduled and one-off
e-payments.
Siebel Self-Service for Communications allows telecom providers
to offer customers online access to their communications bills and
account data, enabling them to manage every aspect of their service
relationship online from a single interface.
The software also enables telcos' customers to activate and
manage subscriptions and report and resolve problems online.
Business customers can complete these activities for individual
employees, as well as for company departments and divisions across
the enterprise.
The suite includes modules for e-billing and payment, self-care,
e-billing reporting and analytics, and online rate plan advice.
Siebel already provides self-service and e-billing solutions for
the banking, financial services, government, healthcare,
manufacturing/distribution and utilities sectors.