End-user computing expectation management: Create road maps to succeed
- Posted:
- 11:13 06 Jul 2004
- Topics:
- IT Management
-
IT organisations typically manage end-user expectations
defensively. Road maps provide a way to proactively manage and
prioritise end-user demands; identify architecture, infrastructure,
and security dependencies; manage IT operations and service
delivery; and provide linkage to end-user licensing
discussions.
Click
here to read this report >>