CRM software supplier Kana Software is looking to round
out its offerings by acquiring online collaboration software maker
Hipbone for an undisclosed sum.
Kana announced that it would integrate Hipbone's customer
interaction technology with its own analytical CRM software suite,
iCARE, resulting in more live web-based channel capabilities.
Primarily catering to financial, insurance and high-tech
customers, Hipbone offers co-browsing, live chat and file-sharing
technology. The integrated suite will also enable call centre
agents to collaborate with each other.
"Our customers and prospects have been asking for
web-collaboration and see tremendous value in an integrated
solution," said Brian Kelly, Kana's executive vice-president of
products.
Hipbone's customers include Wells Fargo Bank, as well as
technology companies such as Veritas Software and NCR.
The deal is expected to close this quarter.
Marc L Songini writes for Computerworld
