Avaya announced it is extending its IP and telephony
capabilities to the branch office/remote worker to increase
collaboration between connected and disconnected
employees.
The Avaya Enterprise Connect solutions offer a set of services
that provide remote workers with "headquarters-like" features and
functions including its MultiVantage IP telephony, contact centre,
unified communications and messaging applications from a central
location to any size office or home over a secure converged
network.
According to research from In-Stat/MDR, 53% of employees work in
branch and home offices in the US, representing a disconnected
majority. Avaya said these workers often experience gaps between
their locations and headquarters that result in decreased
productivity and increased operating costs.
Avaya's Enterprise Connect solutions directly target these
challenges and eliminate the gaps by providing remote workers with
access to the same tools and information as employees in primary
locations.
As part of the Enterprise Connect Solutions, the company, in
conjunction with Multi-Tech, a remote-access and telephony product
manufacturer, unveiled the IP telephony gateway, designed for large
companies with small, distributed offices.
According to Multi-Tech, the offering brings an economical media
gateway to small office users that eliminates the need to manage
disparate, standalone key and private branch exchange (PBX)
platforms.
Multi-Tech’s MultiVOIP gateways extend Avaya’s MultiVantage
software communications applications from a centrally managed
system to small offices with up to ten people. The gateways are
combination IP telephony gateways and gatekeepers that offer an
alternative to systems using separate PC-based gatekeepers. The
MultiVOIPs come in two-port desktop and four- or eight-port rack
mounted versions, and are H.323 compatible.
The Multi-Tech gateways provide a bridge from the remote office
voice and data network to a central Avaya Media Server over an IP
wide area network link and also bridge the PSTN to the IP network
by connecting to one or more analogue trunks.
The Avaya Enterprise Connect solutions along with Multi-Tech’s
MultiVOIP gateways/gatekeepers are available now.