Many professional service companies operating in the business
process outsourcing market that have both a strong management
consultancy and IT service capability are strategically focused on
winning "transformational" outsourcing contracts.
The idea is that rather than agreeing to take on and manage
existing processes "as is" from clients, they take over management
of the process with an aim to transform it.
A new change management and system implementation technology known
as business process management (BPM) is set to change the way
companies approach outsourcing.
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