Mike SimonsSheffield City Council has called in consultants from
PricewaterhouseCoopers to evaluate a programme proposed by CSL, its
housing benefit IT outsourcer, to get the service back on
track.
Last week the council told CSL, a subsidiary of financial
services company Deloitte & Touche, the level of deduction it
would make for a claims backlog which the company failed to clear
by New Year's Eve, as part of an agreed rectification plan
(Computer Weekly, 13 January).
In an effort to hit service level agreements, CSL has shifted
large parts of its Sheffield work to a regional centre in
Barrow-in-Furness.
Andrew Dolling, Sheffield's financial services manager, said,
"Basically, it is a juggling act. We want to keep employment in
Sheffield, but we also need to deliver a service."
Councillors met this week to discuss PricewaterhouseCoopers'
verdict.
