Three of the biggest and longest-standing challenges facing IT directors can be tackled in one fell swoop - and to significant all-round advantage.
Internal customers' perceptions of IT departments, relationships with external IT suppliers, and strategic business alignment, can all be significantly improved, at little or no additional cost.
The success of your IT department now depends as much on what people think of you, as on the service you provide. It is mission critical to make friends in key areas of your business.
Similarly, forward-thinking companies appreciate the need to work well with external suppliers. IT departments are no different, and already have such suppliers in place.
There are several ways that suppliers can work with you to manage and transform internal perceptions:
One word of caution - if this strategy is to work, you must retain ownership throughout. The best laid plans will fall foul of supplier over-promising, or exciting business peers so much that their expectations can never be realistically met.
This process will improve business strategy, because decision-makers will:
Meanwhile, suppliers also stand to gain from the arrangement because:
The active promotion of IT services, and results, is a growing priority on IT leaders' agendas.
By working together on a local basis, many strategic, communication and alignment problems can be resolved. By uniting IT directors and leaders from the supply side on a wider scale, our industry could take giant leaps forward, to the benefit of all.
David Taylor is president of the association of IT directors Certus
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