Yorkshire Building Society improves customer document production

Yorkshire Building Society is deploying Skywire Software's Docuflex system to standardise and improve customer document production.

Yorkshire Building Society is deploying Skywire Software's Docuflex system to standardise and improve customer document production.

The system will enable document delivery to its customers through a range of current and emerging electronic channels.

The company is in the process of implementing Skywire Software's Docuflex product to automate the design, production, management, delivery and archival of all essential customer communications from a central repository for the first time.

Yorkshire Building Society required a system that enabled enterprise wide standardisation of document composition and archival to reduce production of duplicate documents and cut costs.

Sean Caine, strategy and enterprise architecture manager at Yorkshire Building Society, said, "Regulation across the financial services industry currently demands that a high level of consumer information is provided.

"In this environment, better customer communication becomes a necessity. Consequently, improving the processes behind that communication will result in a clear advantage both in terms of efficiency and cost."




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