Call analysis based on a roll out of fixed/mobile convergence at a European manufacturer has revealed that businesses could save £33 per user per month on every desk phone replaced.
OnRelay, a provider of fixed/mobile convergence products, conducted the analysis of more than 36,000 calls made by staff at one of its customer's sites.
OnRelay CFO Marie Wold, said, "This study shows that when employees are offered a complete desk phone alternative, they like it and, quite simply, will use it. The upfront savings on hardware make a critical difference in today's economy."
The call analysis also demonstrated that 72% of incoming business calls made at the firm by users were answered.
OnRelay produces MBX, a product that allows users to replace desk phone with mobiles, which can be switched from personal use to business use, allowing calls to be transferred direct from the office to the handset.