Most firms say IT delivers business benefits, but many do not measure the performance of their IT, a survey has shown.
Almost two-thirds of firms say they are convinced they get significant value from their IT activities, although a fifth of firms do not determine IT resources based on business priorities.
A worldwide survey of 750 CEO- and CIO-level executives commissioned by the non-profit, independent IT Governance Institute (ITGI) has revealed that 60% of organisations surveyed say the organisation is getting a lot of value out of IT activities.
Some of the benefits cited included delivering better customer relations, risk management at a lower cost or creating higher product leadership.
International president of ITGI, Lynn Lawton, said, "What stood out for me was the 20% of respondents who do not determine their IT resource requirements based on business priorities! So what do they base them on?"
Lawton also pointed out that the survey revealed that only 54% of firms have implemented, or are implementing, performance measurement for IT.