Trafford council rolls out online benefit claims system

Trafford Council has set up an online benefit processing system for residents.

Trafford Council has set up an online benefit processing system for residents.

The council has contracted IBS OPENSystems to provide a set of online benefits application forms.

The forms will enable local residents and agencies to apply for housing and council tax benefit and report changes in circumstances electronically.

IBS is providing an interface for the application form to populate claim details directly into the processing system.

The online system is designed to help the council improve customer service and generate efficiency savings, and allow the council to reduce the time spent re-keying claimant information.

Peter Mather, head of revenues and benefits at Trafford Council, said, "The online application will help us deliver new services for residents. Using the application, we will be able to provide residents with an assisted service for benefit claims through the authority.

"It will make the whole process more efficient and change the way we interact with residents. The partnership with IBS OPENSystems will enable us to achieve more efficient working practices," he said.

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