Telcos could pass EU storage directive pain on to users

A new EU storage directive has imposed a massive workload on telcos and ISPs, which may be passed on through reduced service levels or higher charges, according to some comms service providers.

A new EU storage directive has imposed a massive workload on telcos and ISPs, which may be passed on through reduced service levels or higher charges, according to some comms service providers.

Under the Data Retention EC Directive Regulations 2007, fixed and mobile telephony companies will have to retain a variety of information about each of the millions of calls each telco hosts each day. These include the number from which each call was made, and the name and address of the registered owner of that number. Other information that needs to be recorded includes the number dialled, and the time and date at the inception of the call, as well as the service used.

This could be an administrative nightmare, said Simon Clark, European sales director at telecoms supplier Atrica. "There is little or no profit margin on phone calls anyway. This will make it harder for the carriers to operate."

He warned it may narrow the choice of telco services available to IT managers and CIOs.

It will be good news for the storage industry, however. Hitachi Data Systems has partnered with FileTek to provide a content archiving system for telcos and ISPs to meet the need of the directive and ensure that all data is stored according to the guidelines.

"This directive has huge implications for telcos and ISPs in the financial sense and resource sense. Telcos will not be able to use the databases for commercial purposes, so the challenge is for us to minimise their costs," said Steve Murphy, UK managing director at Hitachi Data Systems.




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