A survey of 300 companies by analyst Ovum has discovered the IT initiatives that lead to successful IT operations.
These are the things that have received "top priority investment" from the most successful firms, said Ovum, and are designed to improve business performance and productivity.
The initiatives include aggressive use of consolidation and virtualisation technologies to create more dynamic and flexible infrastructure architectures; significant investment in service oriented architecture (SOA)-based applications to promote reuse and business process flexibility; and broad-based implementation of ITIL IT process management recommendations.
Highly effective organisations have also made a significant investment in a comprehensive set of automated IT management tools; have substantial levels of business and IT alignment, in terms of governance; and have high levels of willingness to take on new challenges.
These challenges range from the development of end-of-life and recycling strategies to experimentation with emerging social software tools to improve IT operational productivity.
The study examined 300 North American enterprises. Its author, Mary Johnston Turner, Ovum Summit vice-president, said that roughly 22% of the total survey sample met these criteria.
“These highly effective organisations have laid a lot of groundwork over the last couple of years by implementing virtualization, SOA and ITIL,” said Turner.
“They are well positioned to take advantage of the soon to be release ITIL V3 recommendations that aim to more closely integrate software development, release and operations processes.
"They are also in the best position to take advantage of emerging collaboration and enterprise social software solutions.”
“The other 78% of organisations need to rapidly develop both infrastructure and operations roadmaps to achieve these same levels of effectiveness if they are going to stay competitive in the coming years,” she added.