AMD has introduced a set of open source tools that can be used to test whether its products will work with other hardware components, as a means of helping users manage diverse IT environments.
The processor manufacturer's Simfire software is designed to help IT managers monitor desktop and notebook computers from multiple suppliers. At present, desktop management comprises disparate analysis tools, which makes it difficult to exchange information between applications, said AMD.
An Ovum Summit survey of 333 IT decision makers found a strong correlation between the use of IT service management best practices and related tools and high customer satisfaction.
Ben Williams, vice-president of commercial strategy and solutions at Ovum, said, "Providing a common way for systems to access and exchange management information across the entire IT infrastructure directly addresses the costs and complexity of IT management.
"IT management tools need to work at a granular level, monitoring components, memory and processors, because of the increase in the use of high-performance computing."
High-performance computing uses multiple computers to run a computationally intensive task in parallel. Such a configuration often requires careful monitoring to achieve optimal performance.
Alexa Bona, research director at analyst firm Gartner, said, "IT managers should be aware that multicore architectures will not necessarily double system performance." When processors run faster, they also require more power and generate more heat.
Teresa Jones, senior research analyst at Butler Group, said, "Large, complex IT set-ups have many moving parts." Depending on how these are interrelated and joined up, if one fails it can cause major disruption to the systems that rely on them.
"If one monitors at a granular level, it can be possible to detect issues before they become a problem and then take preventive action."
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