HSBC places IT at heart of green strategy

Global banking group HSBC is using IT as a foundation for meeting its corporate social responsibility obligations and its green strategy.

Global banking group HSBC is using IT as a foundation for meeting its corporate social responsibility obligations and its green strategy.

In an interview with Computer Weekly, Ken Harvey, the bank's group general manager and CIO, said that technologies such as virtual call centres and videoconferencing were increasingly being used by HSBC IT managers to demonstrate how environmental issues could be tackled, with the added benefit of lower operating costs.

He said virtual call centres not only supported flexible working by allowing staff to field calls from home, but also helped to trim the heating, electricity and IT bills of a physical call centre, which the same staff would otherwise need to travel to each day.

Read interview: How to make money by going green

Comment on this article: computer.weekly@rbi.co.uk

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