Cisco Systems has enhanced its Unified Communications suite of voice, data and video products.
The new Cisco Unified Communications system enhancements include a new Cisco Unified Internet Protocol (IP) telephone, a new desktop integration application, and greater scalability for rich-media conferencing, messaging and call processing products.
New features to appeal to SMEs include the Cisco Unified CallConnector, which provides an easy to use telephony system including toolbar, integrated screen pops, directory integration and contact presence, and a “click to dial” capability from any web page or Microsoft Office document.
And the new Cisco Unified IP Phone 7931G provides 24 lighted line keys and four interactive soft keys that guide a user through call features, providing functions needed in commercial and retail environments.
For streamlining business processes at large and multi-site customers, Cisco has introduced the Cisco Unified Application Environment. This is designed to enable rapid development, reliable execution and automated management of applications that combine voice and video with enterprise applications and data.
As part of the solution, the Cisco Unified Operations Manager 2.0 and Cisco Unified Service Monitor 2.0 now provide additional tools for simplifying communications system management.
In addition, the Cisco Unified Videoconferencing Manager is a new application that allows organisations using Cisco Unified Videoconferencing to easily schedule and control video conferences from a web browser and Microsoft Outlook calendars.
Businesses can also now take advantage of the improved Cisco Unity Connection which offers enhanced voice-enabled directory handlers and doubles voice mailbox capacity.
The Cisco Unified MeetingPlace 5.4 update also offers enhanced videoconferencing scalability and scheduling capabilities through improved Cisco Unified MeetingPlace interfaces, support for Lotus Notes 7.1, and enhanced instant messaging integration.