CPS gets new £18m phone system to increase efficiency

The Crown Prosecution Service (CPS) is to get a new £18m telephony system to increase efficiency.

The Crown Prosecution Service (CPS) is to get a new £18m telephony system to increase efficiency.

Under a six-year contract, the CPS will have its service provided and managed by Global Crossing.

The service will cover over 100 sites across England and Wales, including headquarters in London, York and Birmingham and a large number of smaller offices.

The CPS will migrate to the Global Crossing government voice network, which will support home working, hot-desking, online directory services and voice mail.

The CPS said the new system would introduce new features to its communications network and increase staff efficiency.

The service will include audio and video-conferencing to help reduce staff travel and time costs, as well as voice over IP technology to reduce call costs.

The system will also be used to support the CPS’ No Witness, No Justice project, which allows vulnerable witnesses to give evidence to courts via a video link.

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