BT threatens to cut off heavy broadband users

BT is threatening to cut off the broadband connections of customers who it says are regularly breaking monthly broadband download limits.

BT is threatening to cut off the broadband connections of customers who it says are regularly breaking monthly broadband download limits.

BT has sent letters to over 3,000 customers who are deemed as excessive users.

The UK’s biggest broadband provider is asking these customers to either pay more for their connection or risk losing their service.

Some of the customers sent letters are said to be downloading between 100 and 200 gigabytes (GB) of data per month.

BT offers a range of broadband packages with monthly download limits of between two and 40GB.

Those exceeding their download limits are believed to be heavy users of file-sharing sites, with films and video clips taking up most of the broadband capacity.

BT says in its broadband usage guidelines for customers, “If you occasionally exceed your monthly usage guideline you'll be able to continue using the service as normal for the rest of the month without any restrictions or additional charges. We won't restrict your service and we won't charge you for excess usage.”

BT adds, however, that if users regularly exceed their usage guidelines by a large amount each month then it may contact them about moving to a service with a higher usage threshold.

However, there is no mention in BT’s guideliness of cutting off heavy users.

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