Swansea Council has finally signed a ten-year £83m outsourcing contract with Capgemini after an 18-month disagreement with trade union Unison.
At one stage Unison members were involved in a bitter two-month strike over transfer arrangements, but the council eventually negotiated a settlement with staff, which includes a reduced number of staff transferring to Capgemini.
Mary Jones, the council’s cabinet member for Top Performance and eGovernment, said, "Our eGovernment programme is a massive investment in the future of the council and our customers. We will create a more modern and efficient organisation that meets the needs of all our customers.
"We will introduce world-class IT systems and new working practices which will save millions of pounds each year, by replacing outdated systems that currently cost us time and money.”
She said, "We expect to save millions of pounds during the 10-year contract, which means the programme pays for itself - the people of Swansea will have a modern and efficient council providing better services without any extra cost.”
In the first phase, Capgemini will design and build new IT systems and help introduce more efficient working.
In addition to designing and building the new IT systems, Capgemini will also run them on an outsourced basis for the next 10 years, along with the majority of the council's existing IT systems.
The second phase of the programme is intended to transform customer access to services by introducing a new call centre, a new face-to-face customer contact centre, extended opening hours and 24x7 internet services.
Mark Porter, chief executive officer of Capgemini UK, said, "The Swansea eGovernment programme is widely considered to be a flagship programme of business and technology transformation, and we are thrilled to be confirmed as the council's partner in this hugely exciting and ambitious venture."