Unilever to train 10,000 staff with SAP

Unilever is to use a simulator programme to train 10,000 employees to use its range of SAP R/3 applications

Unilever is to use a simulator programme to train 10,000 employees to use its range of SAP R/3 applications. 


The company, which produces brands such as Persil, Dove, Flora, Magnum and Marmite, is using OutStart’s SoftSim software to run 50 interactive training courses across its European operations over 10-week periods. 


The simulation software shows the user exactly which steps to take, data to input and fields to complete when using a particular SAP application..


Nigel Batty, Unilever’s European organisational change manager for IT, said the firm has already trained 5,000 employees on SAP using other training software. That project took three years because of  changes to the Unilever business model. But the company expects to finish training the remaining 10,000 workers within the next three years. 


“The major benefits are that it enables the new One Unilever business model, and for everyone to work to a common set of processes,” said Dr Batty. “The training gets people to focus on the business process, and their role in it, and the consequence of their actions,” he added. 


The main challenge has come from the diversity of staff experiences and the variety of languages across 14 countries. “The factories in Germany , for example, have a lot of migrant workers, and German may not even be their first language,” said Batty.  


Unilever has moved from having numerous IT operations to centralising its IT in two main locations - Rotterdam , and Port Sunlight in the Wirral. 


It is currently reviewing a migration from Sap R/3 to MySap ERP.

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