Users frustrated by mobile costs, warns Ovum

Mobile network operators are failing to meet business need for predictable global pricing according to a survey by analyst group Ovum and the Enterprise VPN User Association (EVUA).

Mobile network operators are failing to meet business need for predictable global pricing according to a survey by analyst group Ovum and the Enterprise VPN User Association (EVUA).

The survey, of 42 EVUA members with telecoms budgets over $10m (£5.8m), looked at usage of fixed, mobile, conferencing and outsourcing services and found CIOs' primary concern is the escalating cost of mobile services, particularly international roaming.

Other major concerns were integration and convergence and security, the survey found.

"Many of our members complain that the mobile operators are unable to provide multinational contracts. Most must be dealt with on a country-by-country basis, at a time when CIOs are trying to centralise more and more of their operations" said Ed Vonk, the user organisation’s CEO. "With the increasing adoption of corporate mobile data, a more centralised approach to contracts is becoming essential."

Pauline Trotter, principal analyst with Ovum's Enterprise Practice said, "Major users are likely to look to trusted relationships with fixed operators when they embark on convergence projects. They have little loyalty to mobile operators."

 

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