IBM revamps Global Services for small firms

IBM is to revamp its £25bn Global Services business to make its services more accessible to small and medium-sized businesses.

IBM is to revamp its £25bn Global Services business to make its services more accessible to small and medium-sized businesses.

Among the products offered will be preconfigured SAP All in One integrated software and Express, a managed service product.

Teresa Jones, senior research analyst at Butler Group, said that by working though local specialists, IBM Global Services should be able to make SAP more affordable to smaller businesses.

"Services costs make SAP completely out of reach for SMEs," she said. SAP All in One is customisable out-of-the-box, but Jones said it required specialist know-how to implement it.

IBM's move is likely to substantially lower implementation, service and running costs and enable a SAP system to be hosted by a third-party or be run as a managed service to reduce the need for costly SAP-skilled IT staff.

At its Partnerworld conference in Las Vegas last week, IBM said it would be investing £160m in a services programme for SMEs which will be offered to users via resellers and system integrators.

Read more on IT for small and medium-sized enterprises (SME)

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