Chris Lewis, lead enterprise analyst at Ovum, who gave the keynote address at last week's CMA Conference, said the telcos had made progress delivering user needs with broadband roll-outs. He then urged the telcos to "give up" their customers to niche application integration providers.
He said, "The sort of thing I am talking about is demonstrated by the recent deal struck by ABN Amro and providers Vodafone and EDS. ABN wanted to make sure its mobile e-mail product integrated well with existing systems, and insisted that EDS completed the integration, not Vodafone."
Although ABN's push e-mail using the Blackberry system is supported by EDS, the traffic will travel over Vodafone's mobile network infrastructure.
Lewis called for the fixed-line broadband phone companies to work to the same model when demanded by users. Corporate users are often frustrated by delays in new technology roll-outs, often caused by telcos that are not ready to introduce such products, he said.
Delays to the UK availability of the Blackberry as a push e-mail system, where messages are immediately relayed to mobile users after being received by their e-mail account's mail server, is a good example of this, said Lewis.