Give integrators more to do, telcos are told

Telecoms operators must work with systems integrators to deliver workable mobile applications, rather than attempt to do the...

Telecoms operators must work with systems integrators to deliver workable mobile applications, rather than attempt to do the whole project themselves, analyst firm Ovum has warned.

Chris Lewis, lead enterprise analyst at Ovum, who gave the keynote address at last week's CMA Conference, said the telcos had made progress delivering user needs with broadband roll-outs. He then urged the telcos to "give up" their customers to niche application integration providers.

He said, "The sort of thing I am talking about is demonstrated by the recent deal struck by ABN Amro and providers Vodafone and EDS. ABN wanted to make sure its mobile e-mail product integrated well with existing systems, and insisted that EDS completed the integration, not Vodafone."

Although ABN's push e-mail using the Blackberry system is supported by EDS, the traffic will travel over Vodafone's mobile network infrastructure.

Lewis called for the fixed-line broadband phone companies to work to the same model when demanded by users. Corporate users are often frustrated by delays in new technology roll-outs, often caused by telcos that are not ready to introduce such products, he said.

Delays to the UK availability of the Blackberry as a push e-mail system, where messages are immediately relayed to mobile users after being received by their e-mail account's mail server, is a good example of this, said Lewis.

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