Government processes are in need of modernisation if it is to benefit from new IT systems, said e-envoy Andrew Pinder, speaking in London last week.
Pinder said tax systems were a prime example of processes that have not moved with the times.
He said, "I started work as a tax inspector in 1972 and the tax districts now do not look very different to those I saw then. There are more green screens, but I recognise the tax processes today. I could be a tax inspector again."
The tax processes have not changed and, where systems have been deployed, Pinder said they tend to automate the original repetitive processes. "There are not many industries in this administrative area where that would be true," he said.
During a presentation at the Oracle AppsWorld conference in London, Pinder criticised government departments and said office processes need to be updated.
"Standardisation is needed across government departments rather than constantly re-inventing the wheel, which is what we are doing," he said.
Pinder called for government departments to do what he described as "sensible things to re-engineer businesses and deliver better customer service."