A study by a global management and technology consulting firm found that while organisations have invested "millions of dollars and attention" to automate and streamline their information flow and business processes, few claim they have achieved the kind of payback they expected, such as the ability to serve and retain their customers better, cheaper and faster, or improve business planning.
Accenture's Future of Enterprise Solutions Study found that many businesses have great expectations when selecting an enterprise solution but a mere 4% are happy with the implementation outcome. However, most were successful in terms of improving financial management and enabling faster information access.
The survey canvassed around 200 companies from the fast moving consumer goods, information and communication technology, resources, government and finance sectors across Europe, the US and Australia.
Only 58% of companies surveyed - which had installed at least two solution modules - had achieved "significant" integration of their business solutions and processes.
The most commonly installed solutions were financials, then supply chain management and human resources. Most organisations said they planned to roll out CRM, HR and management and reporting metrics software within the next two years.
Respondents also showed strong interest in new technologies, such as Web services and portal solutions, with some 87% planning to experiment with Web services over the next two years, and 81% with portals. Also high in their pilot plans were automated data entry solutions (79%) and mobile computing and wireless technology (73%).