Systems integration is biggest source of waste

Over the past five years IT managers have wasted more money on trying to integrate systems than on any other area of IT, research...

Over the past five years IT managers have wasted more money on trying to integrate systems than on any other area of IT, research says.

The latest Pressure Point Index report from services company Synstar Inter-national, which monitored the pressures experienced by about 700 IT managers across Europe, revealed that systems integration is the biggest culprit for wasteful IT expenditure.

According to the survey, 33% of IT managers said that they had wasted money on integrating their systems. This was followed by wasteful spending on hardware, which was cited by 28% of IT managers, e-commerce (25%), desktop maintenance (22%) and customer relationship management projects (21%).

The survey also revealed that IT managers' fastest rising pressure is the instability of their IT systems, which could account in part for the wasted expenditure, according to Russell Flower, director of strategy at Synstar.

"With IT managers raising such huge concerns about their systems' instability it is not surprising that their perception of wasted IT expenditure focuses on large IT projects, such as systems integration and e-commerce," he said.

Flower urged businesses to prioritise their IT expenditure and not "build their houses on quicksand". He said, "You could spend £5m on an e-commerce strategy, but if the Web site is consistently unavailable it will never deliver the predicted return on investment."

Although 82% of those questioned said IT purchases should be made to achieve business benefit, 18% of IT managers admitted to purchasing IT simply to access the latest technologies.

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