Britannia strikes Web site deal with Interwoven

The Britannia Building Society has struck a deal with the software company Interwoven in a bid to introduce transactional...

The Britannia Building Society has struck a deal with the software company Interwoven in a bid to introduce transactional capabilities to its Web site.

One of the few remaining building societies in the country, the Britannia has recruited the content infrastructure specialist Interwoven to revamp its Web site and allow Britannia staff to manage the content.

"We are providing content infrastructure that is allowing them [Britannia] to take existing content and bring it into an environment for further development," explained Interwoven's UK managing director, David Ogidi.

Britannia - which has 190 branches throughout Britain - is looking to add online transactional capabilities such as mortgage calculators.

While online banking adoption is still relatively slow, financial services organisations have realised the importance of having such capabilities as an option. Banks and building societies are turning to the Internet in increasing numbers as they strive to offer customers multi-channel financial services.

Research conducted by analyst organisation the Meta Group points out that next year, 50% of people with Web access will use the Internet to research and select financial services. The majority of them will also use the Web in some form of transactional capacity.

Interwoven has a track record in the finance sector and a customer list that includes HSBC, Credit Suisse First Boston, Deutsche Bank and Merrill Lynch.

Britannia has retained the systems integrator Bull to carry out the installation.

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